FREQUENTLY ASKED QUESTIONS 

WHAT KIND OF SHOW IS THIS?


TEG Life Like Touring specialises in producing live theatre shows based on top rating television programs for children. Our live theatre shows tour all over the world and feature some of the most loved brands. PAW Patrol Live! “Race to the Rescue” provides a unique entertainment opportunity for you and your child. As a child's first theatrical performance, it marks the beginning of a lifelong journey of enjoying and learning through live performance. Here are a few things to remember as you plan your visit: - Most children are familiar with entertainment that happens on television and computer screens. Explain that this will be different, because there will be a story happening live in front of them. The story doesn't stop if you leave the room, but there will be a break in the middle of the show. - Have fun! Sing along, dance, clap, and join in the audience participation elements. But, be safe as well as considerate to those around you. Please don't allow your child to stand on chairs and please do not put your child on your shoulders.




WHAT WILL THE SHOW LOOK LIKE?


PAW Patrol Live! is a theatrical show with the unique PAW Patrol characters bought to life as full costumed puppets, live actors and a full theatrical set. An LED screen is also used as an animation backdrop to bring the show to life for the audience.




WHAT IS THE LENGTH / DURATION OF THE SHOW?


PAW Patrol Live! “Race to the Rescue” runs for a total of 75 minutes (including a 15 minute interval).




TO WHAT AGE DOES PAW PATROL LIVE! APPEAL?


Generally, ages 2 to 6, but the show transcends all ages with its clever dialogue, engaging characters and storyline, creative staging and costuming.




WHAT CHARACTERS WILL WE SEE IN THE PRODUCTION?


Everybody’s favourite PAW Patrol characters from the animated TV series, including Ryder, Chase, Marshall, Rocky, Rubble, Zuma, Skye and Tracker, along with Mayor Humdinger, Mayor Goodway, Chickaletta and Cap’n Turbot.




WHAT DO YOU THINK MAKES THE SHOW SO POPULAR? WHAT DO KIDS LEARN?


PAW Patrol Live! conveys that “no job is too big, no pup is too small,” and shares lessons for all ages about citizenship, social skills and problem solving, and the importance of teamwork. As for why the show is so popular, the characters are lovable, relatable and everyday heroes who are kind and always willing to go out of their way to help others.




HOW DO I PURCHASE PRE-SALE TICKETS?


By registering for our PAW Patrol Live! Tail Mail, you will receive a Pre-sale email to access tickets from 9:00am on Thursday 5 December, 2019.




WHAT'S THE DIFFERENCE BETWEEN TICKET CATEGORIES?


Tickets are usually grouped into five categories; VIP, PREMIUM, A-RESERVE, B-RESERVE and C-RESERVE; based on their proximity to the stage, and are priced accordingly. VIP tickets also include a Meet & Greet after the show with two characters. Regarding proximity, VIP tickets are closer to the stage than PREMIUM. PREMIUM tickets are closer than A-Reserve, and so on.




I CAN'T FIND ANY TICKETS FOR A PARTICULAR SHOW. HOW CAN I GET THEM?


Tickets are limited, and as such can be sold out. VIP tickets are the most popular and always the first to go, especially for those performances that are released first, or take place earlier in the day. Please try looking for the tickets you want for an alternative time or date. Please note ticket resellers like Via GoGo are not authorised and can charge inflated prices for tickets. We advise that you check both the official box office and the venue website for tickets. Links to these websites can be found under the name of each city we are touring to.




AT WHAT AGE DO I NEED A TICKET FOR MY CHILD?


Children under 12 months of age do not require a paid ticket, provided they are seated on the lap of a ticket holder and do not occupy a seat.




CAN I BRING MY CHILD IN A PRAM, STROLLER OR BUGGY?


Whilst we encourage you to leave the pram at home, we understand that this is not always possible. Most venues will not allow you to take a pram into the auditorium (we need to keep the aisles clear in case of an emergency) however you will find they have a pram parking area at most venues.




WILL THERE BE MERCHANDISE ON SALE AT THE SHOW?


Yes, there will always be a merchandise stand for you to buy a souvenir on the day. Typical merchandise may include a t-shirt, plush toy, activity book, show bag and/or light-up toy. Merchandise does vary from show to show and from venue to venue, depending on what is available at the time. There will be credit card payment facilities.




I'D LIKE TO PURCHASE MERCHANDISE BUT I'M NOT ATTENDING A SHOW. CAN I PURCHASE FROM YOU?


Sorry, merchandise is only available to customers who attend the live show.




WHY IS THERE AN INTERVAL DURING THE SHOW?


Performing in costumes can be hard work. An interval is necessary to allow for the performers to safely have a rest break, to reset the stage, adjust sets, lighting or change costumes or actors. In PAW Patrol Live! the interval is approximately 15 minutes. You will have time to visit the rest room and purchase refreshments.




I HAVE PURCHASED THE WRONG TICKETS. CAN I GET SOME HELP?


Please contact the ticket agent your purchased from if you have issues with show tickets purchased.




CAN I GET AN EXCHANGE OR REFUND?


Under certain circumstances we are happy to allow you to swap your tickets to another performance. Please contact the outlet you purchased the tickets from and they can assist where appropriate. Please note that refunds cannot be authorised simply because you changed your mind, or decided not to attend. Refunds cannot be authorised once an event has passed. Please contact the outlet you purchased from if you need to discuss this further.




DO YOU OFFER SPECIAL TICKET PRICING FOR LARGE GROUPS OR SENIORS?


We offer special ticket pricing for large groups - you can obtain additional information on our ticketing event pages. Senior ticket prices are the same as a regular tickets.




HOW IS THE SHOW DIFFERENT FROM OTHER CHILDREN'S TOURING SHOWS?


PAW Patrol Live! is a live theatrical production, the storyline is new and the style of costuming (inspired by Bunraku) differentiates it from other live shows, as the characters are brought to life in a whole new way on stage. It’s also educational and interactive.




HOW LONG HAS PAW PATROL LIVE! BEEN TOURING?


This is the second tour for PAW Patrol Live! “Race to the Rescue” which first premiered in the UK and Ireland in 2017. PAW Patrol Live! “The Great Pirate Adventure” premiered in 2018.




IS MY CHILD OLD ENOUGH TO SEE PAW PATROL LIVE?


The specific appropriate age range for children is 2 to 6 but, as a live stage experience, PAW Patrol Live! is shared and enjoyed by the entire family. We witness children with their parents, grandparents or carers all coming together to enjoy a day at the theatre.




I HAVEN’T RECEIVED MY BOOKING CONFIRMATION


An automated email is sent at the time of booking to confirm your order, if this hasn’t been received please check your junk/spam folder in case it has been delivered there. To request it to be resent please mail customerservices@ticketzone.co.uk




HOW & WHEN WILL RECEIVE MY TICKETS?


Tickets for this event will be dispatched to you via Royal Mail. Ticket dispatch dates are often dependent on the event promoter or venue therefore we must advise you that the latest expected delivery date of your tickets will be 7 days before the event takes place. Please rest assured that we will make every attempt to deliver your tickets to you as soon as possible.




MY CHILD WAS AGED UNDER 12 MONTHS WHEN WE PURCHASED OUR TICKETS BUT NEXT YEAR THEY WILL BE OVER THAT AGE - DO I NEED TO BUY THEM A TICKET NOW?


Our 'Babes in Arms' policy has been updated: Children 24 months and under sitting on the lap of a ticket holder do not require a ticket.




WITH THE RESCHEDULED DATES, WILL WE STILL GET THE SAME SEATS?


All ticket purchasers will receive an email from their point of purchase outlining ticketing information.





© 2019 Spin Master PAW Productions Inc. All Rights Reserved. PAW Patrol and all related titles, logos and characters are trademarks 
of Spin Master Ltd. Nickelodeon and all related titles and logos are trademarks of Viacom International Inc.